Refund policy

Made to Order

Every Zarnea piece is made specifically for the person who ordered it. Nothing is produced for a shelf or made in excess. Production begins after your order is placed, and every garment is constructed to the proportions it was designed to honor.

Returns & Exchanges

We do not accept returns or exchanges for sizing, preference, or change of mind. Sizes are selected by the customer. Once production begins, size changes and exchanges are not available.

Please review the Size Guide carefully before placing your order. If you need help choosing a size, contact concierge@zarneaswim.com before purchasing.

Order Cancellations

Orders may be cancelled for a full refund until the production cutoff date listed on your product page. After that date, production begins and orders can no longer be cancelled or modified. To request a cancellation, contact concierge@zarneaswim.com.

Defective or Incorrect Items

If your order arrives defective, damaged, or incorrect, contact concierge@zarneaswim.com within 7 days of delivery with your order number and photographs of the issue. We will arrange a replacement or issue a full refund at no additional cost to you.

Refund Eligibility

Refunds are issued only in these circumstances:

Defective items
Damaged items
Incorrect items received
Orders cancelled before the production cutoff date
Orders not shipped within the stated production timeframe

Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the error was ours.

Processing Time

Approved refunds are processed within 5–7 business days. Depending on your financial institution, funds may take an additional 3–5 business days to appear.

International Orders

Duties, taxes, customs fees, and import charges are the responsibility of the customer and cannot be refunded by Zarnea. For questions about these fees, contact your local customs authority.